SECURE SHOPPING EXPERIENCE
DragRacingWheels.com is committed to providing each and every customer, a safe and secure online shopping experience. Orders placed on our website are encrypted to ensure the secure transmission of any personally information provided during the checkout process. All transactions on our website are processed using a 256-bit Secure Socket Layer (SSL) encryption.
We accept all major credit cards including, American Express, Discover, MasterCard, Visa. As well as Amazon Pay, Apple Pay, Klarna, and PayPal. Please note DragRacingWheels.com is not responsible for any overdraft fees or finance charges incurred by the cardholder. Once you have completed the checkout process you have elected to complete payment with in full. All orders completed on our website using the previous payment methods, are to be paid in full and billed immediately, unless using the Klarna payment option.
Order information can be retrieved directly from our website by logging into the account made during checkout, or by clicking HERE. If you currently do not already have a DragRacingWheels.com account, you can create one HERE.
By creating an account on our website, you'll be able to:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list
We use state of the art tracking software, which sends up to date tracking information to our customers. Tracking information is sent to the email address used at time of checkout or payment. Please allow 24 hours for tracking information to be updated, as our system relies on integration with UPS, FedEx, and USPS systems. If you do not receive tracking information within 24-48 hours, please check your spam folder, or contact us HERE.
ORDER CHANGES AND CANCELATIONS
We strongly suggest you call us at 1-833-287-6088 as soon as possible after placing your order if you need to change or cancel it, as orders are processed within minutes! If you email us, we may not receive them in time to stop the order from shipping out. Please double-check that your order details are correct before submitting your order during checkout.
An order that has already received tracking information and/or shipped cannot be canceled. If an order has been assigned a tracking number but the tracking information has not updated, this does not mean the order has not shipped. Please contact us HERE to set up a Return Merchandise Authorization (RMA) once your order has been received. If you need to change the address on an order that has already been shipped, please call us. There will be a fee of $15 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit. International orders placed may not be canceled, changed or modified after being placed.
Gift certificates can be purchased directly on our website or by clicking HERE. Gift certificates can be purchased for the following occasions, Birthday, Celebrations, Holidays, General and more. Gift certificates cannot be returned or redeemed for cash value, resold, or transferred for value. They are only for use on www.DragRacingWheels.com or if you call in to place an order under the email address associated with your account. DragRacingWheels.com gift certificates may not be used or redeemed on international orders.
To redeem a gift certificate at DragRacingWheels.com, follow the simple steps below.
- You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
- Browse the store and add items to your cart as you normally would.
- Click the View Cart link to view the contents of your shopping cart.
- Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.
To check the balance on your gift certificate, visit the “Check Balance” page or by clicking HERE. Enter the unique gift certificate code in the box and select “Check Balance”.
Gift certificates purchased from DragRacingWheels.com will never expire.
In the event of a back ordered item, we will contact you via email to inform you of the out of stock item and give you the option to change the item to an in stock part, hold the back order until the item is in stock, or cancel the order for a full refund. Most back ordered items are normally replenished within about two weeks of placing an order with the manufacturer. For the current ETA of an out of stock part, please contact us HERE.
All prices are as current as possible, using the supplied manufacturer minimum advertised pricing policy. Prices are subject to change without prior notification. We reserve the right to cancel an order for any of the following reasons included but not limited to: out of date prices, typography errors, manufacturer pricing errors, etc.
PRICE MATCH GUARANTEE
DragRacingWheels.com offers a price match guarantee on all of the parts we sell to stay competitive in the marketplace. However, we reserve the right to refuse a price match for any of the following reasons included but not limited to: out of date prices, typography errors, discreditable vendor, etc.
How To Price Match:
- Call one of our parts specialists directly at 1(833)287-6088 or via email HERE.
- Please have the following information ready when you call or include in your message:
- The name of the product
- The product Part # or SKU
- The name of the competitor we’re matching and website
- The competitors price including shipping (if any) and link to the item
*Cannot be combined with discounts or other offers
*Competitor price must include shipping and sales tax (if applicable)
*Must be publicly advertised pricing and not a quote or invoice
*Must be a reputable vendor, and cannot be a marketplace such as (Amazon, eBay)
If a part is found defective after our 30 day return period, a manufacturer warranty claim will need to be processed. This is done between the buyer and manufacturer. In most cases, working directly with the manufacturer is easier and more efficient. The buyer is responsible for all shipping costs occurred during the warranty claim process. Warranty claims cover defective products and / or manufacturer defects. If a product is deemed abused, tampered or otherwise modified beyond normal usage, a warranty can be voided. Please visit the manufacturer’s website to view their warranty information. DragRacingWheels.com sells all products as is. Warranty eligibility and Terms is at the discretion of the Manufacturer.
We do our best to provide the image of the actual product you are purchasing. Please be aware some pictures may be generic in nature and may not represent your item exactly. As product images are provide by the manufacturer. Please contact us HERE to discuss any questions regarding product images before placing an order.
VEHICLE FITMENT / ITEM DESCRIPTIONS
Product descriptions may be generic in nature as well as their titles. We do our very best to ensure item descriptions and titles match your vehicles correctly. When in doubt please ask. With so many parts available for many different makes and models we want you to be sure this part fits your vehicle. Ask before you buy! We are not responsible for fitment if you don’t ask us first. Please visit the manufacturers website for verification of fitment.
RIGHT TO CANCEL OR REFUSE AN ORDER
DragRacingWheels.com has the right to cancel and refuse an order at any time due to the following reason, but not limited to:
- An item has been discontinued and no longer in production
- We are unable to confirm your payment method
- The identification of a pricing or product description error
- Shipping concerns due to questionable address
- Shipping Address does not match Billing Address
- Options were not selected correctly or left blank
- Risk of fraudulent activity
- Unable to verify shipping address with carrier
In the event that an order is canceled or refused, DragRacingWheels.com will issue a full refund immediately.
DISPUTES AND CHARGEBACKS
Due to the increase in fraudulent orders and scams; Any intentional or unintentional disputes or chargebacks will automatically deny any returns. If you have a problem with your order or item please contact us first to resolve the matter. If a chargeback or dispute takes place, you will be billed directly for all charge back fees that we incur as well as the highest allowable interest by state law as well as the cost of the items and shipping costs. If payment is not received within 30 days of confirmed receipt of that bill, your account will be forwarded for legal collections. Any attempts to avoid paying for the shipping charges of an order that you placed or any attempt to avoid paying restocking fees associated with a return will be considered theft and fraud. Fees that you can incur by filing a dispute / claim / chargeback incur but not limited to direct bill fee, restocking fee, PayPal dispute fee, charge back fee, maximum allowable interest by state law. If your account goes past due will simply relay your account for legal collections. Please contact us HERE to discuss any issues before filing chargebacks and disputes.
SALES TAX AND USE TAX
California and New Jersey sales tax will be applied to all orders where the buyer reside in the states of California and New Jersey. If an order ships directly from a manufacturer to a buyer in the same state, additional sales tax may be required. We will contact the buyer via email for the remaining sales tax due. All purchases are subject to state use tax unless it is specifically exempt from taxation. Please note that the purchase is not exempt because it is made over the internet or by other remote means. The state requires that a taxpayer file a sales / use tax return at the end of the year reporting and paying use tax on those purchases that are not specifically exempt from taxation where sales tax was not charged on the invoice. Tax return forms are available on the individual states’ website.
CALIFORNIA EMISSIONS DISCLAIMER
Due to increasing regulations and guideline set forth from the State of California, we cannot ship any items that are not California Air Resources Board, (C.A.R.B) Exempt and or any items that may tamper with vehicle emissions. Your order will automatically be refunded and canceled if you purchase a product that is not approved for resale in CA.
Unless explicitly stated otherwise, all products sold by DragRacingWheels.com are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. DragRacingWheels.com does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. By purchasing products from DragRacingWheels.com, the buyer agrees that any product that may remove, defeat or alter your vehicles emissions controls is strictly for off-road or race use only. If you have any questions about the use of off-road products, please contact us HERE prior making the purchase.